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We currently have an opening for the following position:

Quality Improvement and Information Management Support


The Ingersoll Nurse Practitioner-Led Clinic (NPLC) is seeking a Quality Improvement and Information Management Support person to join our multi-disciplinary team of primary care and mental health care providers.   The Ingersoll NPLC is one of 25 in Ontario that is fully funded by the Ontario Ministry of Health to provide primary health care in communities across the province.  The Ingersoll NPLC is committed to patient-centered care that is based on a self-management model that promotes a partnership between the patient and their care provider. The Town of Ingersoll is located in the heart of Oxford County providing the best of small town life, and is located a short drive from many larger communities.

The Ingersoll NPLC is the lead organization for an exciting and collaborative initiative to demonstrate the unique qualities associated with the NPLC model in the delivery of primary health care and to develop a shared metric to demonstrate NPLC outcomes.  To support this initiative we are seeking a talented Quality Improvement and Information Management Support (QIIMS) person to work collaboratively with our interdisciplinary team and across the following partner sites:  Waterloo Region NPLC, Health Zone NPLC, Twin Bridges NPLC, VON NPLC Lakeshore, Georgian NPLC and the Essex County NPLC.

Position Overview:

Reporting to the Clinic Manager, the QIIMS person is responsible for supporting multiple sites in their quality improvement planning, decision making and implementation activities. This will include supporting teams in the implementation of data quality initiatives, improving the flow and use of information, developing queries and analytical products that support boards and leaders in their quality improvement goals and teams engaged in clinical process change.  The qualified applicant will also be expected to participate in broader data harmonization initiatives and champion the use of data and performance analytics within and across Ontario’s Nurse Practitioner-Led Clinics.

As the Quality Improvement and Information Management Support person, you can expect to:

  • Work with a steering committee and stakeholders to build decision support capacity
  • Be a subject matter expert in data integrity and lead the analysis of data quality issues, using problem-solving methodologies to recommend corrective and preventative action
  • Collaborate closely with multi-disciplinary teams engaged in quality improvement helping to identify performance measurement information and data quality needs
  • Design, test and deploy tools and processes for extracting and managing performance data
  • Identify gaps in data availability, and define and implement solutions to close the gaps
  • Support the work of boards and quality improvement committees in the development and implementation of quality improvement plans
  • Provide consultative and analytical support regarding the collection, interpretation, analysis and presentation of data to help teams ensure that clinical information management practices support best practice standards.
  • Act as a change agent and coach to inter-disciplinary teams on data management and performance measurement
  • Create effective working relationships with multiple teams and manage data quality, business process improvement , report development and other projects using effective project management practices
  • Work with your peers across the province on standards development and data harmonization priorities
  • Conduct analysis and develop reports and presentations using statistical reporting packages, and present this information to a variety of audiences
  • Monitor and evaluate clinical information system functionality from a user and decision support perspective.

Key Qualifications:

  • A university degree in a related discipline (Business Administration, Statistics, Health Sciences or Information Management) or equivalent education and experience.
  • Demonstrated expertise in data quality and clinical information management best practices
  • Currency in applicable privacy and confidentiality policies and laws regarding the collection and use of health information is required.
  • Knowledge of primary care and demonstrated interest in the use of data for quality improvement
  • Strong applied knowledge of one or more EMR/EHR systems currently in use in Ontario and proficiency in programming languages and reporting writing tools (SQL, SSRS, SSIS, SSAS or Crystal Reports) will be an asset, as will a demonstrated capacity to learn similar packages quickly
  • Sound knowledge of performance improvement techniques and practices used in healthcare settings, process redesign and system implementation experience
  • Highly effective communication, presentation and interpersonal skills and a proven ability to develop and maintain strong relationships with partners
  • Demonstrated proficiency in quantitative analysis and report writing skills
  • Strong report writing skills using tools such as NPR, Cognos, SQL, SAS, Access and Crystal Reports;
  • Ability to handle a variety of concurrent assignments and to work independently
  • Valid Ontario driver’s license


This is a full-time position.  The Ingersoll NPLC offers a competitive salary and benefit package.

Interested applicants should submit their resumes to the below by February 19th, 2018.

Hiring Committee – QIIMS

 c/o Stephanie Nevins, Clinic Manager

Ingersoll Nurse Practitioner Led Clinic

19 King St. East, Ingersoll, Ontario  N5C 1G3

Phone:  519-926-6752  Fax: 519-926-6753

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